Sofia
Phone · Connected
Working patient, needs a slot that fits their shift.
Phone
Patient experience
Healthcare & Clinics
Patients aren't angry — they're anxious, on hold, and just trying to figure out logistics.
Patients get calm, clear answers; your staff handles care — not hold music.
24/7scheduling
Plug AI Agents assists with scheduling and general clinic information. It does not provide medical advice. Clinical questions are escalated to staff.
Typical outcome
24/7scheduling
Patients get calm, clear answers; your staff handles care — not hold music.
Chapter 2 · Ringing
The phones won't stop.
The phone rings nonstop with hours, directions, and 'do I need to fast?'
Incoming queue
9 waiting
CHnow
Chat
The phone rings nonstop with hours, directions, and 'do I need to fast?'
EMEmail
now
Front desk staff repeat the same prep instructions every morning
INInstagram
now
When something feels urgent, patients need a person — immediately
Chapter 3 · Worried
Anxious patients waiting. Staff overwhelmed.
“The hold music loop. Again. A patient just wanted to know if the clinic is open Saturday.”
Front desk capacity92%
Something has to give…
Phone lines busy with appointment and hours questions.
Chapter 4 · The fix
What if hours and prep were answered instantly?
Patients get calm, clear answers; your staff handles care — not hold music.
24/7scheduling
Chapter 5 · At ease
Calmer patients. Staff back to care.
No long holds. No repeating prep steps. Clear answers when they're nervous.
See it in actionS9:41 AM
Sofia
Voice call
Working patient, needs a slot that fits their shift.
You've felt the story — now see how it works
See it in action
How healthcare teams use it
Set up once, then let the agent handle the repetitive work — your team steps in when it matters.
Publish patient logistics
Hours, directions, insurance FAQs, and prep instructions—never clinical diagnosis.
Patient logistics
- Clinic hours
- Insurance FAQ
- Prep instructions
This is what relief looks like
Real people. Real questions. Answered on the apps they already use.
S
Marcus
WhatsApp · online
Test tomorrow — they don't want to get it wrong.
Priya
Live chat · Typically replies instantly
Fear in the message — speed and clarity are everything.
Live chat
Out of the box
What you get — pre-wired for healthcare
Start from the template, then customize anything in the builder.
Thu 10:30
Confirmed · reminder sent
Scheduling actions
Book, reschedule, and confirm appointments without phone tag.
Thu 10:30
Confirmed · reminder sent
After-hours coverage
Logistics and directions when the front desk is closed.
Ticket #1042
Full thread attached
Safe escalation
Clinical concerns route to nurses with emergency guidance when needed.
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